Petty customer invented a sob story to get a bartender fired. When a witness stepped in, her boyfriend mouthed one word
The woman kept insisting Jay brought the wrong dish, even though he just forgot the baked potato
Servers and bartenders often find themselves in difficult situations dealing with rude and angry customers. Jay (@injaywetrustdenver), a bartender from Denver, shared one such encounter on June 25 when he was serving a couple at the bar, and the woman complained that he got her order wrong. He admitted he forgot her sides, but when he came back, she doubled down. When Jay asked the manager to intervene, she tried to lie about what actually happened. Thankfully, a man next to them saw the entire thing and defended Jay. Before leaving, the boyfriend, who said nothing, simply mouthed two words at Jay. The video has received 48,900 views, 2,164 comments, and 86 likes.
The 'crab dream' was not a dream
The night started as usual when the couple came in and sat at the bar. When it was time to order, she asked for the crab and shrimp. Since there were a few options, Jay enquired which one she wanted, and she insisted she "just want crab and shrimp." When Jay suggested the "à la carte," she opted for the "crab dream." For her sides, she wanted a baked potato with butter and sour cream with a side of shrimp. However, when he brought in their food, she immediately pointed out that it was not what she ordered because of a few fried potatoes.
She pointed out their "conversation" about the baked potato. Jay realized he had forgotten it and offered to get it. However, she responded with, "No, I don't want it. I guess I'll eat this. I don't even think it's mine."
Tried to rewrite what happened in real time
A few minutes later, the woman said that she wanted the shrimp, so he went to get it. When he got back, she was in the bathroom. All this time, the guy she came with said nothing. Jay went back to his other customer, a man sitting alone next to the couple. When the woman came back, she said, "I don't know why you think I'm in the wrong. You're the one that took the order." Tired of dealing with her drama, Jay called the manager. She tried to tell the manager a different story, but thanks to the man who sat a seat over, he backed up Jay's version of events. The couple got their meal packed, and right before exiting the bar, the man looked at Jay and mouthed, "Sorry."
Not everyone would stop a rude customer
A study conducted by the University of Calgary was published in the Journal of Applied Psychology. Sandy Hershcovis, the lead researcher and professor at Haskayne School of Business, wrote, "Customers tipped 83 per cent higher when they witnessed the mistreatment than when they witnessed a neutral interaction. So, they were willing to financially compensate for the bad behaviour of fellow customers."
They experimented by hiring an actor to pretend to be a rude customer, while a grad student played the server. She explained the findings, "Only 11 per cent of people intervened but, after the [rude] customer left, 75 per cent of people said something supportive to the victim, to the server." Similar to Jay's situation, the boyfriend refused to speak up for Jay, despite the woman's behavior. However, the random stranger backed up Jay's story to prevent him from getting fired.
Great reminder to never work in hospitality again
Several people in the comments could relate to Jay's story since they were once in his shoes. @darrenboyington commented, "And that is why I won’t work in hospitality again." @chellyer shared, "I have a friend like this. I have to constantly remind her that people only have two hands for two plates. She hates that. You’re human, it’s not a crime to make two trips. I hate that!"
You can follow Jay (@injaywetrustdenver) on TikTok for more lifestyle content
More on Scoop Upworthy
Rude customer posts photo mocking DoorDasher's clothes and gets an instant reality check
Share on Facebook
