Woman shares how an airline staff treats everyone with kindness and it's making everyone tear up

It is not easy to be kind and happy every day at work. However, some people turn up at work thinking that they are going to serve people well with a smile and a kind heart. It is heartwarming to witness such people who transmit positivity and kindness. A woman named Angie Batie—who goes by @angiebatie on TikTok—came across such a person who is a Southwest Airlines staff and decided to share her gentleness with the world. In a viral video, Batie tells the woman, "I'm filming you right now but you can ask me not to do this. I'll tell you why. You gonna make me cry already this morning this early."

Batie then goes on to say what she witnessed from the morning, "I've noticed you helping people with a smiley face and a happy heart. And then I heard you come over here behind me and offer stickers to kids." She then asks permission from her to share her story. "Can I use your example for what it's like to be kind and happy in the morning?" The woman generously responded, "Yes, but you are making me teary too."

The woman tells the airline employee that great people shouldn't go unrecognized. Batis also asks the person her name and she replies, "Krista." She responds, "I'm gonna let Southwest know you are a great employee." She then asks Krista why she is so happy in the morning and she has the sweetest response. "Feels good, we have got great passengers and I have got a great job. It's easier to laugh and smile than it is to cry until this great moment," says the employee who looks emotional. The video ends with Batis thanking her for what she is doing.

The video went viral with 1.6 million views and it is captioned, "When I notice people going the extra mile in life, I like to acknowledge them because in today’s world, we need to remember that there are good people. Great people like Krista @Southwest Airlines at PHX. Thank you!!" People in the comments section shared how they were happy that a positive person was acknowledged. @kelliecarmodyyanke commented, "This is my BFF of 50+ years! She has always been the epitome of positivity and kindness no matter what is going on in her personal life. Thank you for sharing this made my week."

@Melissab9283 wrote, "Sometimes employees just need to hear that also. Their work isn’t always appreciated. Hope Southwest does something for her." @beccamason12399 shared, "It costs nothing to be nice. You can feel her kindness radiating what an awesome interaction." @rlrosita said, "Yes bravo. Need to recognize positive people who make the difference." @crystaljmm commented, "Thank you for filming someone doing something right! It seems that is so often overlooked and all we do is complain." It doesn't take much to thank a person for their kindness and positivity, it not only encourages them but also spreads love among people. Batis acknowledging Krista for her work gave her the appreciation and recognition she deserves.

You can follow Angie (@angiebatis) on TikTok for more content from her daily life experiences.
Editor's note: This article was originally published on March 27, 2024. It has since been updated.