Woman orders lettuce wrap but can't believe her eyes when she finally receives her meal

Have you ever accidentally placed a wrong order at a restaurant and then realized that they messed it up more than you did? Well, something very similar happened to Caitlin Farrand, who goes on TikTok by @cathingupwithcaitlin, when she visited a Shake Shack. The incident came to light when she posted the video, which became viral in no time, garnering over 1 million views on the platform.

The video starts with an overlay text that says, "POV: You order a 'Lettuce Wrap' instead of a bun at Shake Shack and they give you this." She is having a meal at a local Las Vegas Shake Shack, where she accidentally places the wrong order. Instead of ordering a bun, she ended up ordering a lettuce wrap. What she did not anticipate was the humongous amount of lettuce it came with. Her caption reads, "Did they think a rabbit came in and placed this order? Shake Shack, please explain," gave more insight into what probably happened. 

In the video, after her initial shock passes, she giggles and takes a big bite into the lettuce wrap. She then proceeds to show the camera just how much lettuce there is in this wrap. Shake Shacks have always been famous for their "Never frozen, 100% Angus beef." Ever since they added their Veggie Shack menu in 2018, it has become a popular choice for many gluten-free consumers. Their official website also calls their "lettuce wrap" a substitution for bread as a gluten-free dietary option.

Part of why so many people reacted strongly to the video was the gap between what viewers pictured when they hear "lettuce wrap" and what actually appeared on the plate. Research shows that people’s ideas about what counts as a “normal” portion can shift depending on what they’ve actually been served, and those shifts in perception can influence how they judge a meal when it doesn’t match their internal expectations. In one study published in Nutrition, participants who were served smaller food portions later described smaller amounts as more appropriate than when they had been served larger portions, suggesting that visual experience with portion sizes can recalibrate what people see as normal. 

However, in Farrand's defense, the confusion lies in the surplus and overwhelming amount of lettuce used for her order. Many viewers in the comments found her wrap comical, while others questioned the significant amount of lettuce. Viewer @coffeewithval said, "Dying. Our shake shack gave us the tiniest piece of lettuce once it barely held the patty. Would've preferred this." Another user, @dove_grey, said, "Why is it always this or one singular piece of lettuce there's no between."

This article originally appeared 2 years ago.