Woman closes account with bank, still wants help in the name of ‘friendship’

People often cause inconvenience to others without realizing it and still expect help. Many online have noted that boomers are particularly prone to feeling entitled to whatever they want. One account manager, u/Yearoffrontier, shared on Reddit about a boomer who sought their help even after closing her account with the firm.

"I was the account manager for a boomer who had a legacy account with my firm. It was a smaller account, and it billed lower than any of my other accounts because the contract for services was only offered years ago," the person shared. "It wouldn't have even been on my radar except the account holder was VERY difficult to work with. She called every quarter after she received her financial statement and we went line-by-line through every transaction." The account manager shared how these calls would last for hours, but usually at least an hour or so. "On almost every call she complained about her fees, told me that they were too high and that she would figure out exactly how we were cheating or stealing from her someday," the person remarked.

"I explained that she couldn't even get this kind of fee structure now, to which she always replied that she had a mind to take her business elsewhere," the person expressed. "Long story short, one day she demands that we close her account immediately and transfer the assets to another financial institution." They added, "I was overjoyed until she called me a little over half a year later to tell me that her new account manager wouldn't return any more of her calls, that she thought paying a higher fee for her new account meant 'better service.'" The person continued, "That no one would help her with her latest financial statement and...would I mind going through it with her if she mailed me a copy because of our many years of friendship?"

"I politely declined but I still DREAM about what I really wanted to say to her," the post concluded. People took to the comments section to share their opinions and experiences. u/fluffy_bunny22 wrote, "Old people and dealing with their finances is a special hell. I worked at a bank that didn't have branches before online banking was a thing. People would regularly call and complain that they didn't understand their statement but they hadn't bothered to open it yet. Y2K was especially fun. We had to open the call centers on New Year's Day so they could be sure their money didn't disappear."

u/StoneageRomeo commented, "It's so unbelievably common in any customer-facing job. People mistake customer service for genuine human connection. It happens in all age brackets across so many different industries. The most common I've found in my career is in the hospitality industry, where lonely people will assume that the customer service smile and pleasant small talk means the service industry worker is desperately pining for them." u/MegaLawDawn123 remarked, "This is true of just about every industry. The ones who want the cheapest rate also want to eat up most of your time and mental energy, call and complain or ask questions all the time, etc. Took me forever to learn this and I totally assumed the rich a******s are the ones who do it, but nope."