Charlotte, the owner of Bohemian Forest Designs, turned an embarrassing review into a funny moment that quickly went viral on social media.
Product reviews can either make or break a business and sometimes they can be outright hilarious. A small business owner had people laughing out loud after sharing the "most embarrassing" review her shop had ever received on Etsy.
Charlotte, the owner of Bohemian Forest Designs, shared the funny review on TikTok. Her shop specializes in making rustic signs, and the review was for a Mother's Day Mama Bear Wood Slice Wall Hanging that costs £10 (about $12). The review pointed out an unfortunate flaw in the design: a knot in the wood was placed right on the bear's bottom, inspiring the reviewer's family to dub it the "butt hole bear."
The review stated that while the recipient loved her Mother's Day gift, her daughter was very upset about the placement of the knot. Charlotte shared that she messaged the reviewer and offered her a free replacement as an apology.
Charlotte's reaction to the review was captured in the TikTok video, showing her looking mortified. However, she also found humor in the situation and captioned the clip with, "At least she still gave me five stars."
After the review went viral, Charlotte decided to take the reviewer's advice and tweak the design, so that the bear wouldn't be scaring any more little girls. However, the original design was still made available for purchase for anyone who liked the cheeky version.
The video quickly gained popularity, with over 90,000 views and 11,000 likes. It's not every day that a small business owner can turn a potentially damaging review into a hilarious moment that brings joy to others. Many people shared their views on it. One user wrote, "I feel like that's such great constructive criticism. It won't harm you and you can approve."
Another one commented, "Omg I love that LOL! I would have gladly kept it and I'm glad the customer was in good spirits."
"Oops. That's awesome, that's a family joke that they' be laughing at for a lifetime (once the girl gets over it) which is an awesome gift.", said another user.
Another one commented, "Ooh what if moved down the design to make it like a sun."
Another one said, "HILARIOUS. I would treasure that for the rest of my life."
"It's very cute plus it has character and it obviously gave the mum a giggle," commented another user.
In the world of small businesses, it's important to have a sense of humor and be able to take criticism in stride. Charlotte's ability to find the funny side of an embarrassing review and turn it into a positive experience for her customers is a testament to her dedication and passion for her craft.