Rude woman tried to humiliate new waiter at restaurant— but instead got a call from her manager and nearly lost her job
During a busy shift, a customer asked him to prepare something that was not even on their menu.
Kindness costs nothing, yet most don't spare a minute to help others. Instead, people go beyond imagination to plot distinct ways to pull others down. A customer dining out at a restaurant tried to humiliate a waiter in a similar fashion. She was being unreasonably difficult and was constantly trying to embarrass the server during an already stressful shift. However, another waitress who was in charge found a surprising revelation about the customer that put her job at risk. The waitress, who spoke exclusively to Scoop Upworthy, said the incident still makes her "angry" years later. Identifying herself as Sara, she first shared the story on Reddit on December 6 under the username u/littlebityprettyone.
The male server was an older guy who had just been released from prison. He was a little awkward, shy, and worried about making mistakes. During a busy shift, a customer asked him to prepare something that was not even on their menu. The waiter informed Sara about the situation, and she asked him to check in with the cooks and serve the customer. The lady had left no stone unturned to stress the waiter out. Every time he went to her table, she would ask for something or the other, making it quite impossible to impress her or keep her satiated. "This carried on for their entire meal, incredibly needy and demanding his full attention with zero apology or kindness," Sara said.
She added that watching it unfold made her furious. "I was angry and offended at the same time. As a restaurant and as a team, we really did pride ourselves on becoming popular only by word of mouth and great food, so to have someone in charge of teaching future workers was really infuriating!" she said.
Somehow, the night ended as the male waiter approached Sara, inquiring about an employee discount. "That's when he shared that she had spent the entire meal berating and making fun of him because 1. She was a trainer at our other location, and 2. He was the worst waiter she had EVER seen," Sara wrote. Soon enough, she found that the customer was trying to scam the restaurant by stacking discounts. Sara was obviously furious, and so she immediately reported her to the front-end manager dealing with employees across all chains of the restaurant brand. Now, as part of her revenge, she gathered all employees to celebrate the loudest "birthday celebration" they had ever seen.
By now, the rude table was regretting their attempt to scam. In the meantime, the front-end manager called the trainer's original restaurant and informed them about her. That's when the front-end manager handed the call to the rude "trainer," and she broke into tears while explaining why she shouldn't be fired. Recalling the incident, Sara told Scoop, "There was absolutely a lot of laughter during closing duties. It became the story of the week for those who were off." She added that despite the anger, one moment still makes her laugh. "The utter cacophony that reverberated from that corner...poetry," she said.
The male waiter was new, and the fact that the customer behaved so rudely with him despite being from the same industry made it even worse. "I remember he was shaking a bit and he was afraid it would get him in trouble or that he would lose his job," Sara described. But guess what? Rude behavior from customers is something servers experience more often than not. In fact, over three-fifths of restaurant employees report experiencing disrespect from customers. Moreover, almost 50% said they have endured it from managers, according to the Snagajob-Black Box Intelligence survey. This means the servers aren't only treated badly by the customers but also by their management. Sara said the staff made a point of reassuring the waiter afterward. "Everyone kept telling the new guy that he did NOT mess up and that he was doing exactly what he should on his first shift alone," she said.
Meanwhile, reacting to the Reddit post, u/lanky-awareness-7450 commented, "Great read. Being a server at a sister restaurant should have given her empathy for someone new. Instead, she decided to torture him. She deserved to get fired." u/cute_recognition_880 wrote, "Wow, that's true pro revenge and she with her companions definitely deserved every bit of it." Sara said the incident changed how the team treated new hires going forward. "We made sure new workers knew we really did have their backs as a team. It wasn't perfect of course, conflicts happen in every shift, but having that strong base camaraderie was huge!" she said.
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