Restaurant's jaw-dropping reply to customer's bun-free burger request will leave you speechless

Most people check reviews online before visiting a new food outlet, right? Very often, we see unhappy customers leaving disastrous reviews, putting all their frustrations out there for others to see. Something similar happened when an individual—who goes by u/snoodonuts1020 on Reddit—shared how a newly opened restaurant reacted to a customer’s complaint about not customizing the food to their preference. The individual shared a screenshot highlighting the dissatisfied customer's complaint and the restaurant's brutal reply in the Reddit post.

The customer began by praising the food outlet for its beautiful interiors but later called out the restaurant for being "quite inflexible." It so happened that the customer was accompanied by someone with a "gluten-free dietary" requirement. They ordered a burger but requested that the restaurant take off the bun. "This simple request could not be met. The server claimed there would simply be no modifications to any menu item," the customer revealed. Furthermore, they shared that removing the bun from the burger was a reasonable request from someone allergic to gluten, but the restaurant did not agree.

"It is a shame; it's a good bourbon restaurant to take out-of-towners to, but I would be too embarrassed to do so in the future," the customer revealed. A day later, the food joint responded to the customer, questioning their choice of ordering a bun-free burger. "Is it a burger if there is no bun? We feel very strongly about our burgers having buns, and we can't be responsible for removing the buns," the business owner wrote. Moreover, the food outlet said that the "bun removal procedure" can only be done by customers at the table, and they would never take off the buns in their kitchen. "All future burgers need to have the assurance that they will leave our kitchen with their buns intact. What happens to them at the table is out of our hands," the restaurant added.

Meanwhile, reacting to the Reddit post, u/akatherder commented, "It really does sound like an owner or a chef with an ego problem. At Hardee's, you just chuck the patty in a wax wrapper, dust off your hands, and call it good. If this is one of those 'giant f'ing tower burger' places, it probably looks bad and doesn't stack upright without being pinned between a bun for structural integrity." u/spurcap29 wrote, "If they really don't want to modify their menu for some stupid reason, a better response would have been that they don't have separate preparation surfaces/utensils in the kitchen so can't accommodate dietary/allergy requests because of the risk of cross-contamination is too high. Kind of still a weak response but better than saying 'A burger has a bun, there is nothing we can do about it.'"

u/masta_chumlee wrote, "Reading this customer's review, thinking about and then typing a response was more work than just not putting a bun on their burger and satisfying the customer in a very common way." u/lullacus commented, "Ridiculous. I was a server for five years, and this is actually a very common request. The best way to respond to such a request is usually to wrap the burger in lettuce instead of a bun. This restaurant has a very poor attitude and will lose customers if they are this pathetic."