Entitled cruise passenger canceled his Uber twice — then showed up at the port expecting a ride anyway

We have all become so impatient that waiting for 2 minutes for an Uber sounds terrifying. More often than not, customers slip into a never-ending cycle of booking and canceling rides only because they refuse to wait even a second longer. That's exactly what happened to an Uber driver taking on passengers near the port. A customer booked him while he was in the bathroom, and the entitled passenger canceled twice but later showed up, expecting a ride anyway. Another Uber rider (u/kelsieriv) posted the incident on Reddit on December 13.

The author who shared the story had gone on a cruise with family, expecting to meet a few entitled people while on vacation. However, it wasn't until they returned that they encountered a spoiled and inconsiderate person. The author's wife had booked an Uber as they disembarked from the cruise, and the driver arrived within minutes. "My wife saw the car drive up, so she went over to confirm with the driver while I brought the bags over," they recalled.

As the couple was about to sit in the car, a man came running towards them, insisting that it was his ride. He said he had been waiting for the Uber for 30 minutes.  "My wife showed him her phone, which had the make and color of the car, the license plate, and the name of the driver. The man refused to show his phone, insisted it was his ride, and went to talk to the driver," the author explained. It turned out that the entitled man had booked the same Uber while the driver was in the bathroom at the port. So, instead of waiting, the rude man cancelled the ride. "Then he tried to rebook and got the same driver, who said he was in the bathroom and would be a few minutes. Man cancelled the ride again," the author wrote.

As the driver was leaving the restroom, the author's wife booked him, and he arrived within 2 minutes. "Dude was pissed, yelling that he had been waiting and he should get the car. Sorry, that's not how it works. As we were driving away, I heard the man yell, 'Thanks for being an ASSH*LE!" The driver yelled back, 'Don't cancel twice and expect a ride,'" the author shared. 

Had the customer waited for the driver, he would have easily gotten the ride, but instead, he decided to cancel on him twice. It's something that many Uber drivers frequently complain about. In fact, a 2023 survey of mostly Uber and Lyft drivers across 35 U.S. states found that 67% experienced some violence, harassment, or threats from passengers. Moreover, the survey found that more than half (52%) of respondents reported experiencing verbal abuse from rude customers. Drivers, however, don't cancel rides with aggressive customers because they fear losing their jobs.

Meanwhile, reacting to the Reddit post, u/gestaltdude commented, "As a former cabbie, I can tell you this is far more common than you realise, particularly on busy nights like New Year's Eve. I tell you, dropping off in a popular spot turns into a scene from 'The Walking Dead'; so many mindless people advancing on your vehicle, all of them thinking you are there to pick them up specifically, is almost enough to make you break out the chainsaw or katana. And 'insert name of preferred deity', help you if you made the mistake of accepting another job on the way to drop off, because these zombies are not letting you get away to do your job properly."

On the other hand, u/brentnewland chimed in, saying, "I blame this on the driver. I would be pretty upset if I kept trying to get an Uber and a driver kept accepting when they were not able to actually provide the service. That driver can wait until they're off the crapper to accept riders; let someone who is actually ready to work take it instead. Though I would probably have installed a different ride app at that point."

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