FedEx said her $500 Lululemon package was delivered — but their 'proof' showed only a driver’s shadow. They didn't know she had cameras
Ohman checked her security footage and realized the parcel was never delivered to her
After ordering a batch of new clothes from Lululemon worth roughly $500, Heather Ohman's (@heather_ohman) daughter expected a seamless shipment to her mother's doorstep. But shortly after getting a delivery alert from FedEx, they were shocked to find the porch empty. After taking a closer look at the message, Ohman's daughter noticed the delivery driver had shared only a picture of their shadow holding a box. A quick review of their security footage confirmed what the picture hinted at. On August 28, 2026, the Ohio-based homeowner turned to the internet to seek suggestions. The video soon went viral, racking up 879,000 views.
A suspicious delivery
FedEx informed Ohman's daughter that her parcel had been delivered. But when her mother came out to collect it, the Ohio resident was left shocked to find their porch empty. Confused, Ohman's daughter checked the delivery updates and found a strange picture uploaded by the agent. "It was the shadow of a delivery driver who actually looks like he's holding a box," Ohman said. Giving the driver the benefit of the doubt, the mom reviewed her security footage and realized the parcel was never delivered to her house.
To retrieve the missing batch of 7 to 8 items, Ohman's daughter contacted FedEx. Initially, the calls went unanswered, but then a FedEx representative told her, "There's nothing they can do." Instead, the company asked her to contact the retailer. Following their guidance, Ohman's daughter contacted Lululemon, only to be shut down again. "It has to be twenty-four hours before we can take your complaint and file a claim," they told her. This left Ohman and her daughter in a precarious position with no way left to find out where the parcel went. So Ohman turned to social media, hoping people could suggest ideas as a last resort.
Lululemon responds
After posting the video with a poll attached, 90% of the people urged Ohman to file a complaint at her local police station. Sure enough, she did just that. However, law enforcement told her that without evidence that the parcel was stolen, they couldn't file a report. "So, if we had a video of it being taken after it was delivered, that would be a different thing. But since we don't even know where FedEx delivered it, he said that it's a civil matter," Ohman said.
Meanwhile, as Ohman's video continued gaining traction, Lululemon decided to replace her daughter's entire order and made sure the package arrived at the address. Nonetheless, even though the dispute was resolved, Ohman is considering filing a civil lawsuit against FedEx to ensure this never happens again.
Package theft: a growing concern
Package theft has become a serious issue across the United States. According to a Security.org report released in 2025, roughly one in four Americans had at least one incident of package theft. The report also observed that people living in apartments and condos are more than three times as likely to report package theft than people in single-family homes. However, only a few victims report stolen packages to local law enforcement.
FedEx should take responsibility
Meanwhile, reacting to the story, @martineassaf noted, "FedEx used to do this. I started requesting a signature, and somehow we got a new delivery driver and have not had issues since." At the same time, @debraloustlouis pointed out, "FedEx delivered an expensive gaming system to the wrong house. Fortunately, it was a decent neighbor who brought it over."
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