Man builds website to rank and expose irresponsible airlines after girlfriend's luggage goes missing

Losing luggage at an airport is all too common, with most people venting on social media or writing emails to airlines. However, one man took it a step further by creating a website that tracks airline luggage losses in real time. According to the article, Airline lost a woman's luggage, so her boyfriend came up with a brilliant idea to call them out by Amplify, this initiative began when Peter Levels' girlfriend lost her luggage while traveling with Vueling.

He posted on X on June 19, "We in Barcelona. Luggage is still in Lisbon. Get Airtags if you're flying in Europe! Everyone talking about how they're losing luggage here every day now. It then arrives sometimes weeks later." The following day, he shared that the suitcase reached Barcelona airport and had been there for a day but was never returned to them. "What can I do? Bribe people at the cargo or something?" he wrote.

On June 28, he gave an update on where the suitcase was. He shared that the Vueling airline lost his girlfriend's suitcase from Lisbon to Barcelona about seven days ago. Then he and his girlfriend traveled to Austin and the airline sent the suitcase there. "It's at Austin airport, Airtag sees it, we also in Austin, they say they will send it to the hotel already for four days, but they never do, kinda frustrating," he expressed. He added that the same thing had happened to them at Barcelona. The suitcase was at the Barcelona airport and they saw it there using the AirTag and were told they would be contacted to send it to the hotel but that never happened. 

He later said that the luggage was sent to Dallas and they were not there. After this grueling experience, Levels created a website called "Luggage Losers." The home page is titled, "A live ranking of airlines by how much luggage they are losing right now." According to the website, currently, the airline that has lost the most luggage is Iberia, followed by Air India and then WestJet Airlines. The airlines that have lost the least luggage are Japan Airlines, Lion Air and then Azul.

Levels said that the inspiration to make the website came after his girlfriend lost her luggage. "It's now on a trip to random spots around the world without coming back to us while getting gaslit by useless Vueling staff," he wrote on his website. "I realized nobody collects data on how much luggage specific airlines are losing every day to avoid the worst ones." He added that he hopes the website will help him and others book with airlines that put effort into not losing luggage or getting it back to their customers.

However, one of the limitations he faced was that airlines don't publish live lost luggage data. So, he uses data that comes from social media. This "seems to be a good proxy indicator when combined with historical lost luggage data. Probabilities and lost bags are live estimations," he shared on the website. He advised people to book flights with airlines that don't lose luggage (the green ones) and avoid the airlines that are in red.