When 9/11 hit, a Las Vegas hotel slid letters under the doors of guests locked in their rooms — here's what it said
The letter addressed the guests with the assurance that the staff was there to help them
On September 11, 2001, after coordinated terrorist attacks forced the U.S. to ground all flights and shut down air travel, leaving thousands stranded with no clear way home, staff at the Luxor Hotel in Las Vegas quietly slipped letters under guests’ doors to guide and reassure them. Years later, a screenshot of that message resurfaced online after Reddit user u/Puzzleheaded_Dot4345 shared it in a post.
If you were staying at the Luxor on 9/11/2001, this is what they slid under your door.
by u/Puzzleheaded_Dot4345 in 911archive
When the 9/11 attacks led to mass destruction in the city, the guests staying in Luxor were suddenly locked inside. Those who had planned to arrive, couldn’t do so anymore. At the other end of the city, the usually lively Las Vegas Strip fell into an eerie silence, leaving hotel guests stranded and uncertain. In the letter, Vince Matthews, Vice President & General Manager, Luxor Hotel & Casino, addressed the guests with the assurance that the staff was there to help them in any way possible. “As we all witness this tragedy upon our nation unfold, I want to assure you that the staff and management of the Luxor are here to assist you in any way necessary,” read the letter.
In the letter, they took up the subject of disrupted airlines and comforted the guests by offering an extended stay. “As you are likely aware, the President has closed the air traffic system nationwide due to today’s tragic incidents,” the letter said, and added, “For your convenience, we are prepared to extend your stay at the Luxor and will make every effort to ensure your comfort while you are here.”
According to the University of Nevada, the attacks claimed nearly 3,000 lives. Infrastructure worth over $14 billion was destroyed, while cleanup and rescue efforts were estimated to cost more than $11 billion. Additionally, when the 9/11 attacks forced the U.S. to shut down its airspace, the disruption went far beyond grounded flights. Airline demand dropped by over 30% immediately after the attacks. Amid the disruption, the 30-story Egyptian-themed hotel worked to ensure that its guests remained safe and supported despite the unfolding crisis.
Readers were impressed by the way the hotel responded to the tragic circumstance. Many admired their customer service and shared personal stories of staying at Luxor. “Great customer service. I’ve stayed at the Luxor. It’s not fancy compared to many other resorts in Vegas, but I still liked it a lot,” commented u/sharipep.
u/northstar0566 commended the work of the casino’s General Manager during this crisis. “They were like captains of ships not too long ago. I worked for someone who ran into kitchen fires and climbed elevator shafts to help stuck guests.” “I never could’ve imagined how much life would change 5 days later. And how much that day would affect the rest of my adult life,” shared u/danburrus555. They called the day a “slap in the face of September.”
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