The former employee shared the picture of the email they received from their old company out of the blue one day.
We all have heard many instances where companies promote terrible jobs, all the while taking pride in failing to fulfill the basic needs of their employees. They talk about motivation and goals but refuse to acknowledge the requirement of standard pay for healthy work hours. An instance shared by u/Penguiin in a Reddit post (which has now been deleted) highlights the issue again. The person, in their post, talked about the job offer they got, which was just a hoax on all fronts.
One fine day, the individual received an email from a temp agency they used to work at. The email was about a potential job offer. The company was looking for a Customer Service Employee to join their team in Glasgow. The job description was quite extensive and included the following: experience in handling customer complaints, excellent computer skills and a compassionate nature. People who have worked in customer service know these prerequisites are straightforward. However, on further perusal of the email, some red flags started showing.
The email mentioned a few conditions and details about the job. The contract was temporary and set only for 10 to 12 weeks. The start date was November 20, 2023. The salary offered for the job was merely £11.77 (approx $14.94) per hour. Along with this, this was a full-time position that demanded work six days a week, with only Sundays to rest. The employee was expected to be working 08:00 to 18:30 for Monday to Friday and 08:00 to 15:00 on Saturdays. For a temporary job with meager pay like this, needing to work for such long hours seems unfair. Luckily, the individual was not looking for a job. However, they wrote, "I'm not looking for work at the moment, but these hours and pay are horrible for probably horrendous work."
The email also mentioned that the role would be a "Customer Service Complaint Handler," which sounds alright but professionally translates to something very different. Low pay, temporary jobs and extensive working hours seem like the perfect ingredients to make a dish that overworks its employees. The email further mentioned the employee's responsibilities to be complaint resolution, data entry, proficiency in navigating computer systems, empathy and resilience.
In the epic words of u/doggonebeautifullife, who did us all a favor by translating what these responsibilities meant in professional terms: "Forget the hours and pay; this job description translates to, 'You will get yelled at constantly and you're going to take it with a smile on your face'." People in the comments section found the offer shocking. u/akinfinity713 said, "Offshore recruiter. Has to be them." While u/Conditions21 shared, "Why is it always the shittiest paid jobs with the worst working conditions."