Employee follows company's new policy to the T and gives them the taste of their own medicine

Some work policies are impractical and are implemented only to suit the needs of management or the bosses. Similarly, u/moxiesa, an employee at a call center, shared about one such policy at their workplace, asking the workers not to use any abbreviations. The employee decided to follow it to the T until their manager realized their mistake. People in the comments resonated with the situation and backed the person. 

The employee started the post by saying, "Recently, my quality assurance has handed down a new policy that we are not to use any abbreviations in our call notes whatsoever. Shorthand is not permitted." Being a call center worker, their job was to take information for admissions of new medical clients. So, the people who usually read their notes are medical professionals. "The only abbreviations used are those commonly known in the practice, such as IOP (intensive outpatient), ASAP (who doesn't know this?), etc., (come on now)," they wrote.

So, they shared that they decided to follow this rule to the letter. "I wrote every single thing out that would typically be abbreviated. Sometimes, the notes require that times be recorded. Example: 'I set the callback expectation for 10 AM,'" they explained. They then spoke about their supervisor's response to their new way of working. They said that in their recent scoring, they were marked off for having "spelling errors in notes." When the employee asked for a review of their score, their supervisor told them they lost points for writing the word "ante meridiem" in their note. "I kindly cited the new rule that requires no abbreviations be used. My supervisor stated that he had never heard the term ante meridiem before," they shared.

The employee explained to their boss what it meant and told him it was the long form of the term AM. "My score was amended to reflect no error was made," they concluded. People in the comments shared their own experiences. u/evilninjaduckie commented, "I got an essay marked down in university where I was describing the purpose of the ellipsis [...] in writing, with the comment 'the word is an ellipse.' I was waiting for him at his office the next morning with a dictionary." u/ace_of_nations wrote, "If you're gonna make a rule, you gotta be smart enough to live with it."

u/wuellig shared, "You could add 'of the clock' in between the number and the ante or post meridiem for extra petty points." u/flipssii expressed, "Had the same rule. They stopped bothering me after I wrote out SAP, ERP and all the other common SAP Systems in every single ticket." u/rogueband1t said, "As someone who works in quality audit I would rather see shorthand that everyone knows for 'inside notes' and layman terms for 'outside notes.' Your QA team is crazy." u/JB-from-ATL commented, "Depending on how picky you want to be you could change OK to 'oll korrect' or all correct but there is an argument to make made that in modern times the usage is a word and should be spelled okay."