'I can only wonder why you feel entitled to spend money with a massive corporation and then demand a seat in our store for no cost.'
Restaurant and cafe owners often encounter negative reviews from people about their experiences with the business. While most of these reviews help the owners to improve their customer experience, some are extremely illogical and aggressive. Most of these people are rude and mean because an employee didn't fulfill their unreasonable demands. However, it is the responsibility of the owners to stand up for their employees against these negative reviewers.
Due to the absurdity of the circumstance, a new screenshot of such a response to a review quickly became popular. It appears that someone visited a cafe, brought food with them, accused the establishment of discrimination on the basis of race or gender, and then complained about being asked to leave. The screenshot was posted on Reddit and the 2-star review from a customer reads, "The place itself is cute to do homework in, it's usually crowded. The quality of coffee is terrible, I only like their caramel macchiato that my friend got one time. Not very diverse inside, but it is expected since it's in Dacula."
They added, "They are strict when it comes to bringing in outside coffee even if you're sitting down not bothering anyone. My friend and I were asked to either throw our Starbucks coffee away or leave." The review concludes by mentioning, "We left because it's not a welcoming place for anyone that's not Caucasian to be honest."
The owner of the cafe decided to respond to this review by addressing the accusations of racism. They explained that their cafe does have a policy that if they decide to sit in, they are expected to make a purchase. However, they explained that they do not enforce this policy as "many guests often come in, meet a friend, have a complimentary water and depart."
They also emphasized that they don't, however, allow any kind of outside food or drink especially from a "competitor down the street" like Starbucks. As it is an international coffee chain, it affects the business of many local businesses like the cafe in question. The owner wrote, "I can only wonder why you feel entitled to spend money with a massive corporation and then demand a seat in our store for no cost, I can assure you that you will find Starbucks equally unwilling to let you enjoy our products."
"It is common sense, and common courtesy," they added. Addressing the racist accusations, the reply mentions that many of their guests and almost half the staff in non-Caucasian. Many of them are bilingual and represent five countries of origin. They concluded the review by writing, "I am sorry your taste in coffee is so limited, but I'm truly sad that your awareness of people is so much less developed."
Most Reddit users agree that the review was completely unreasonable. A person wrote, "Okay let me get this straight, they are basically complaining that they can't just use any random cafe to drink some other cafe's product? Do these guys also expect to be welcomed in a local steakhouse to eat their KFC bucket?!" Another added, "Anybody you've ever seen carrying a Starbucks cup in their hand is forever disqualified from speaking to the quality of coffee." A third user chimed in, "Couldn’t agree more. Their coffee is so over-roasted and bitter; I think it’s intentional so they can upcharge for pumps of pure sugar and a variety of add-ons to make it nominally worth drinking."