'Rich' customer bragged about owning 9 houses while being rude to employee. Dealer cut $2,000 off the price — but refused to sell him the car
Rather than chasing profit, he stood firm on not compromising on treating his employees with respect
Desire for profit sometimes overrides an employer's responsibility to his team. When Omar Dahbour (@textomar) from North Carolina witnessed a customer misbehaving with his assistant, Lily, he stepped in and refused to let it slide. His unfaltering resolve and steadfast action set a “zero tolerance” boundary, inspiring managers across the internet to respect their employees, because the ancient adage “the customer is always right” might no longer be valid, as he demonstrated in his June 9, 2026, Instagram post. Dahbour's video has received over 59,000 views on her page.
The ultimate rage-bait
The entitled customer was bragging to Lily, saying he didn’t owe anybody anything and that he had “nine houses, two airplanes, and four boats.” He even shamed the company for mimicking CarMax by not offering any price negotiation. Dahbour fired back by publicly telling the customer, “You know what you don’t have? This Model S Plaid that you said I was mimicking CarMax by saying that my prices are no haggle.” He went on to offer the car at $69,420, reducing the original price from $72,990.
Surprisingly, Dahbour reduced $2,000 from what the customer had originally offered and said, “This car is only available to anyone who has nothing to do with the rude person who was mean to Lily. And you all know I’ll go to the end of the world for Lily,” he asserted. Moreover, he declared that “Money can buy you all those things, but it can’t buy you this Tesla Model S Plaid.”
Unruly customers
A study by Performance Solutions by Design found that rude and abusive customers are one of the key contributors to workplace stress experienced by 90% of employees. Perceptyx, the leading employee experience platform, also surveyed 21,000 employees across various industries, and found 53% of public-facing workers reported verbal abuse or rude behavior from customers. Professor Mahmoud Darrat from the University of Tampa said the mantra “the customer is always right” sometimes becomes the excuse for unruly customers to throw tantrums and behave inappropriately with employees.
"The only way to fix that is to show that it won't be tolerated," Darrat said. It probably depends on how caring and vigilant a boss is towards their employees. According to the National Retail Foundation, nearly 8 in 10 retail workers report feeling happy and satisfied in their jobs. It probably suggests that just like Lily, they also have someone as understanding and compassionate as Dahbour at work.
'Money cannot buy you manners'
Viewers rained down praise on Dahbour, seeing how unflinchingly he stood up for his employee, even though he had to bear a $2,000 loss. @xavier.bm commented, “You’re changing the car game, love it!” @marz.xxo said, “Love the energy! Need to find someone to go hard for me like how you go hard for OneStarLily.” @nocharg_is350 said, “Love this! Proof that $$$ does not equal class.”
You can follow Omar Dahbour (@textomar) on Instagram for automotive and luxury lifestyle content.
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