Airlines now have to compensate passengers instantly for delays and cancellations

Every day, flights around the world face delays or cancellations, often leaving passengers waiting days to receive promised refunds. But a new U.S. law aims to change that. In April, the Department of Transportation (DOT) introduced a rule requiring airlines to issue automatic cash refunds when passengers are owed. The rule, which covers certain conditions, is designed to simplify and speed up the refund process.

Airlines are now required to compensate passengers immediately when they cancel or significantly change flights, delay checked baggage, or fail to deliver extra services purchased. "Passengers deserve to get their money back when an airline owes them—without headaches or haggling," U.S. Transportation Secretary Pete Buttigieg said in a statement. Before this rule, each airline had its own refund policy, often leaving passengers confused and frustrated as they tried to navigate the different processes.

Some airlines had unreasonable refund policies for flight cancellations or delays, leading to numerous complaints to the DOT. Now, with this universal rule, passengers can easily receive their refunds. If flights are canceled or significantly delayed (more than 3 hours for domestic and 6 hours for international), passengers are automatically eligible for a refund. If baggage return is delayed by more than 12 hours for domestic flights or 15-30 hours (depending on flight duration) for international flights, the checked baggage fee will be refunded. Fees for extra services like Wi-Fi, seat selection, or inflight entertainment will also be refunded if not provided.

Passengers no longer need to wait on hold or fill out numerous forms to get a refund. Previously, some airlines would offer travel credits or vouchers instead of refunds to keep passengers from switching airlines. With the new DOT rule, every affected passenger will be refunded automatically without needing to initiate the process. Airlines must ensure the refund reaches the traveler within 7-20 days, depending on the payment method. However, exceptions include non-refundable tickets, unsatisfactory flight service, cancellations due to personal reasons, and incidental expenses from delays or cancellations.

Speaking of flight travel, a flight attendant's hack to compel airlines to rebook a flight in case of delay is the need of the hour. Cierra Mist (@cierra_mistt) a former flight attendant and an influencer shared that airlines don't reveal that the flight is canceled because they don't need to refund passengers in case of unavoidable delays as per Federal Aviation Administration regulations. They simply bluff that the flight is delayed and make travelers wait for hours. Mist asked to go into the Google Flights website and enter our destination. "When you have all the data, including the airlines' delays policy, alternate routes with spaces on those flights, take it to a representative at the desk and they will have to help," she said. Then we can demand a rebooking from the staff instantly.

This article originally appeared 3 months ago.