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80-yr-old customer sends heartwarming letter to store staff for helping her after she suffered bad fall

'As I reflect on what happened, I feel I was literally surrounded by a group of Lowe's angels.'

80-yr-old customer sends heartwarming letter to store staff for helping her after she suffered bad fall
Cover Image Source: YouTube/Andrew St John (LOWES)

In a show of excellent customer service and samaritan-ship, employees in California came together to the aid of a customer who had a terrible fall in the parking lot. They went on to receive an Angel Award from the Lowe's hardware store. Deborah Hayes, the customer's daughter, revealed to Good News Network that her elderly mother was shopping at the Modesto store when the fall happened, dubbing the employees' help a “wonderful story of people helping others.” 

The elderly woman, who was 80 years old, had tripped and banged her head on the concrete. In an extremely heartwarming thank-you letter to Matt Swift, the manager of the Lowes store at Modesto, the senior wrote, “Too often, I suspect, you receive letters of complaint. This is not one of them! I was pretty severely injured in your store yesterday early afternoon, and I must let you know how wonderfully and amazingly your staff assisted me.”

Image Source: YouTube/Andrew St John (LOWES)
Image Source: YouTube/Andrew St John (LOWES)

 

The fall took place outside the hardware store, in its parking lot. As the senior was getting the items she had bought outside through the exit door, another shopper had pulled a new lawnmower up behind her. "I, unaware it was there, stepped back, stepped on it, and lost my balance. I fell, hard, on the cement floor by the exit, hitting the back of my head and cracking it open. There was blood everywhere," she wrote in the letter.

In her letter, the senior was all praise-filled for the employees. "As I reflect on what happened, I feel I was literally surrounded by a group of Lowe's angels. My blood was flowing pretty freely; they mopped it up, not knowing if I am healthy or not. That statement literally brings me to tears when I write it. I remember being propped up by two (I'm pretty sure) employees who kept me upright (which means they were on the floor with me, keeping my back next to their chests to protect me.) They took turns until the ambulance came."

Image Source: YouTube/Andrew St John (LOWES)
Image Source: YouTube/Andrew St John (LOWES)

 

She even described a cashier "When I was on the gurney, headed to the ambulance, I remember the cashier who I am sure supported my head and back, and was now back at her station, twinkling at me. She said with a smile, "Hey, we got close, didn't we?" I won't forget that, ever. I know staff follows their leader's style. You can take great pride in your management style, Mr. Swift. From the bottom of my heart, thank you. I am grateful I have no lasting injuries. Please thank your beautiful staff who came to my aid. I will always be a Lowe's shopper!!!"

Image Source: YouTube/Andrew St John (LOWES)
Image Source: YouTube/Andrew St John (LOWES)

 

Later, at a surprise Angel Award ceremony, captured by a store employee and put up on YouTube, the unidentified good samaritan was invited back to Lowe's and received a nice gift box from the staff. Employees gathered under an arch of white balloons to honor a coworker whose generosity also went above and above. Belia Villa received flowers, a crystal plaque, and a $500 cheque from the corporation.

Deborah's mother, who had received stitches and was doing much better now, attended as well and was given a gift basket. While store employees cheered, she expressed her gratitude to the two women who helped her, especially Belia. She recalled, “I felt her heart beating against me. She truly is an angel.”

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